1. Returns and Refunds

At BPC, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a straightforward return policy to make your shopping experience as worry-free as possible.

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be requested within 30 days from the date of delivery.

3. Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Service team using the contact us to request a return authorization. b. Pack your item securely, including all original packaging, accessories, and documentation that came with the product. c. Ship the item to the address provided by our Customer Service team. d. Include a copy of the original packing slip or receipt with your return.

4. Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 5 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our Customer Service team, and we will assist you with the exchange process.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

a. Items that have been used or damaged by the customer. b. Personalized or customized items. c. Gift cards and downloadable software products.

7. Shipping Costs

Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will arrange for a replacement or refund as appropriate.

9. Contact Information

If you have any questions or concerns about our return policy, please contact us using the contact us form.